If you have support questions after looking through this FAQ/Help page, please email Team Dawson, rather than posting a question or technical problem on one of our social media sites or in the private Facebook group, which are not monitored by Team Dawson for support issues.
Plus, the support team often needs to ask for additional information (like your email address) in order to help identify your particular issue and resolve it. Your privacy is important to us.
We’ve offered answers to the most common questions below, and if you are not seeing your particular issue, please feel free to contact Team Dawson. Details on how to contact the support team are covered below.
How to Use this Learning Environment
How Do I Access My Materials
When you login for the first time, you’ll have immediate access to your materials. Click the “Log In” button, and enter the username and password that was sent to your email address. Then, look under “My Courses.”
I Can Only See Module____ Content. I am Not Seeing All of the Modules.
Our courses typically unfold on a lesson-by-lesson basis. You will get access to all your content as you proceed through the course. You are promoted to the next Lesson once you’ve had a chance to work your way through the previous Lesson, and pass the quiz at the end, if applicable. This ensures that you master the skills in your current Lesson before moving on.
Also, remember that you must log out of the site and back in to view new content. You may also need to refresh your browser to see new content, if your browser has a tendency to hang on to sessions in cache.
Instructions on how to refresh your browser can be found here: RefreshYourCache.com.
What is the Time Commitment Required to Complete the Courses
The courses are self-paced and fit right into your existing schedule. Each week, and at your own pace, you learn new skills. We believe that a realistic program should work for you, rather than requiring you to wrap your life around it.
For example, with the Genetics for Personal Transformation course, we recommend that you watch about an hour of video and do an hour of reading each week. You’ll complete this course in approximately 4-6 weeks.
All of our courses provide access for one year from the date of purchase.
If you are enrolled in the Ultimate EFT Certification program you can request a six-month extension, as well as up to two paid six-month extensions. Please reach out to Team Dawson to begin the extension process.
How Long Do I Have Access to the Materials/Program
You will retain access to your course for one year from the date of purchase, unless otherwise noted.
I Want to Change My Password.
To change your password, click the “Password Reset” link on the EFTTraining.org homepage, and fill in the form to choose a new password. Please wait 15 minutes after submitting this form, and then attempt your login again.
If you have more than one email address, your username will be the address you used when registering for this site, so make sure you use that particular email account, and not other email accounts you might have.
I Am Not Receiving Dawson’s or Course Emails.
Emails to you may have ended up in your spam folder, a promotions folder or if you are using Gmail, one of the secondary folders, which could be hidden from view. Also, if you are using a 3rd party application to view your emails on your device, emails marked spam may not be coming through. Check your 3rd party application FAQ page for a resolution.
Make sure you add these two addresses to your email contacts so that your email provider knows we aren’t spam:
Newsletter@EFTUniverse.com and Newsletter@EnergyPsychologyCertification.com
However the above email addresses ARE NOT contact emails, so don’t send email to Team Dawson or Dawson at the above email addresses, because your email will not be seen.
For instructions on how to Whitelist our emails to help them find your inbox, click here.
DO NOT UNSUBSCRIBE from Dawson or course emails or you will impact your ability to receive course information. If you have a problem with the emails you are receiving or need to change your email address, please contact firstname.lastname@example.org
I Can’t Watch a Video or Play an Audio Presentation. How Can I Watch and/or Listen to Them
Problems with watching a video or listening to an audio presentation is often the result of 1 of 4 scenarios:
- An out-of-date browser.
You can update your browser by visiting one of these websites:
Firefox – Mozilla.org/EN-US/Firefox/New
Internet Explorer – Windows.Microsoft.com/EN-US/Internet-Explorer/Downloads/IE-9/Worldwide-Languages
Safari – Apple.com/Safari/Download
Chrome – Google.com/Chrome
- A slow Internet connection.
If this is the case, try pressing play and then letting the video load on your computer. You’ll see a progress bar at the bottom of the screen that will change color as the video loads. After it’s fully loaded, press play. The same goes for audio: click on play and let it load for a bit before assuming it won’t play.
- An incompatible mobile device or incompatible mobile browser app.
If this is the case, please use this site on a laptop or desktop computer with a major browser. The preferred browser is Google Chrome, and we recommend you access the site in this browser if at all possible to ensure the best possible performance.
- Ad Blocking software has been enabled that is blocking the video from playing.
You may need to turn off ad-blocking software. Be sure that private browsing or incognito mode is also turned off.
A good test to perform when you are having audio or video issues before you contact support is to hop on over to YouTube and see if any of the videos featured there are working for you.
Is There a Way to Download Videos so You Can Watch Them Later Offline
Some videos can be downloaded, and some cannot. License will vary by course. Videos that cannot be downloaded remain a part of the online course. However, if you save the video page as a favorite or a bookmark so you can get back to that page quickly by simply logging in to play that video again.
I Thought I downloaded a PDF or an Audio Presentation, But Now I Can’t Find it on My Computer.
You download an audio presentation by right clicking on the audio player and choosing “download” to download the audio file to your computer. Pay attention to where your computer is saving the file so you and find it later.
For PDF, choose the download icon right click anywhere on the pdf to download it to your computer.
To find recent download on your device, a lot depends on how you downloaded it. Typically, look in your computer’s default “Downloads” or “My Documents” folder. But it’s also possible that your download went into the same folder as the last download you performed on the same device.
What is Your Guarantee/Refund Policy
Please visit this page to check the refund policy for the course you have purchased.
I need more help!
We have a small, yet dedicated team committed to supporting your certification and course participation. We believe passionately in these online courses, and their ability to help you and others.
Above, Team Dawson has assembled a list of the frequently asked questions we receive. Please check the FAQs for answers before emailing Team Dawson Support at email@example.com.
Emailing an inquiry to Team Dawson for support at firstname.lastname@example.org creates an open support ticket in a resolution database where the entire team reviews them to answer. Your email message will be assigned a ticket number, which will be emailed back to you. Replying to that email updates your support ticket. Note that the support tickets are answered in the order they are received. While every effort is made to answer your support ticket immediately, please allow two business days for a personal response.
IMPORTANT! The fastest Way to Get Help From Team Dawson is to Provide A DETAILED Explanation of Your Issue, Along With:
Your full name.
- The email address you used to register for the course
- The device you are using (Windows laptop, Windows desktop, iPad, iPhone, Kindle, etc). What version of Windows or Apple.
- The browser you are using (Google Chrome, Internet Explorer 7, Safari, Firefox, Edge, etc).
- The exact error message, if you see one, with a description of the problem you are having. Screenshots are great if you can grab them. They really help us to see what you are experiencing!
- When you receive a response and need to follow up, please remember to reply to the email that you received from Team Dawson. By doing this, you help keep issues all in one thread, making it much easier to respond to and follow.
When you email Team Dawson support, please understand that behind the scenes, we are a business with regular working hours. Emails received over the weekend and national holidays will be processed in the following business days. Please allow two business days for a response. If your issue is complex, it may need to be researched and escalated to higher level team members before a response is given.
All our best,
Team Dawson, Your EFT Training Support Team