Help-1

If you have support questions after looking through this FAQ/Help page, please email Team Dawson, rather than posting a question or technical problem on one of our social media sites or in the private Facebook group, which are not monitored by Team Dawson for support issues.

Plus, the support team often needs to ask for personal information (like your email address) or other information in order to help identify your particular issue and resolve it. Your privacy is important to us.

We’ve offered answers to the most common questions below, and if you are not seeing your particular issue, please feel free to contact Team Dawson. Details on how to contact the support team are covered below.

Thank you.

 

How to Use This Learning Environment

How Do I Access My Materials

When you login for the first time, you’ll have immediate access to your materials. Look under “My Courses.”

I Can Only See Module____ Content. I am Not Seeing All of the Modules.

The course unfolds on a lesson-by-lesson basis. You will get access to all your content as you proceed through the course. You are upgraded to the next Lesson once you’ve had a chance to work your way through the previous Lesson and pass the quiz at the end. This ensures that you master the skills in your current Lesson before moving on.

Also, remember that you must log out of the site and back in to view new content. You may also need to refresh your browser to see new content if your browser has a tendency to hang on to sessions in cache.

Instructions on how to refresh your browser can be found here: RefreshYourCache.com.

What is the Time Commitment Required to Complete the Courses

The courses are self-paced and fit right into your existing schedule. Each week, and at your own pace, you learn new skills. We believe that a realistic program should work for you, rather than requiring you to wrap your life around it.

For example, with the Genetics for Personal Transformation course, we recommend that you watch about an hour of video and do an hour of reading each week. You’ll complete this course in approximately 4-6 weeks.

All of our courses provide access for one year from the date of purchase.

If you are enrolled in the Ultimate EFT Certification program you can request a six-month extension.

How Long Do I Have Access to the Materials/Program

1 (one) year

I Want to Change My Password.

To protect your privacy, no-one else has your password , so you can just click “Lost your password ” in the login window on the home page and the automated system will email you a new password.

If you have more than one email address, your new password will go to the address you used when registering for this site, so make sure you check that particular email account, and not other email accounts you might have.

I Am Not Receiving Dawson’s or Course Emails.

Emails to you may have ended up in your spam folder, a promotions folder or if you are using Gmail, one of the secondary folders, which could be hidden from view. Also, if you are using a 3rd party application to view your emails on your device, emails marked spam may not be coming through. Check your 3rd party application FAQ page for a resolution.

Make sure you add these two addresses to your email contacts so that your email provider knows we aren’t spam:

Newsletter@EFTUniverse.com and Newsletter@EnergyPsychologyCertification.com

However the above email addresses ARE NOT contact emails, so don’t send email to Team Dawson or Dawson at the above email addresses, because your email will not be seen.

Team Dawson Support Contact Email is: support@eftuniverse.com.

DO NOT UNSUBSCRIBE from Dawson or course emails or you will impact your ability to receive course information. If you have a problem with the emails you are receiving or need to change your email address, please contact support@eftuniverse.com

I Can’t Watch a Video or Play an Audio Presentation. How Can I Watch and/or Listen to Them

Problems with watching a video or listening to an audio presentation is often the result of 1 of 5 scenarios:

  1. An out-of-date browser.

You can update your browser by visiting one of these websites:

Firefox – Mozilla.org/EN-US/Firefox/New
Internet Explorer – Windows.Microsoft.com/EN-US/Internet-Explorer/Downloads/IE-9/Worldwide-Languages
Safari – Apple.com/Safari/Download
Chrome – Google.com/Chrome

  1. A slow Internet connection.

If this is the case, try pressing play and then letting the video load on your computer. You’ll see a progress bar at the bottom of the screen that will change color as the video loads. After it’s fully loaded, it should play. The same goes for audio, click on play and let it sit for a bit before assuming it won’t play.

  1. An incompatible mobile device or incompatible mobile browser app.

If this is the case, please use this site on a laptop or desktop computer with a major browser. (The site supports all major browsers).

  1. Ad Blocking software has been enabled that is blocking the video from playing.

Either turn off ad-blocking software or “white list” EnergyPsychologyCertification.com and Vimeo.com in your approved server list. Be sure that private browsing or incognito mode is also turned off.

A good test to perform when you are having audio or video issues before you contact support is to hop on over to YouTube and see if any of the videos featured there are working for you.

Is There a Way to Download Videos so You Can Watch Them Later Offline

No. You cannot download the videos. They remain a part of the online course. However, if you save the video page as a favorite or a bookmark so you can get back to that page quickly by simply logging to play that video again.

I Thought I downloaded a PDF or an Audio Presentation, But Now I Can’t Find it on My Computer.

You download an audio presentation by right clicking on the audio player and choosing “download” to download the audio file to your computer. Pay attention to where your computer is saving the file so you and find it later.

For PDF, choose the download icon right click anywhere on the pdf to download it to your computer.

To find recent download on your device, a lot depends on how you downloaded it. Typically, look in your computer’s default “Downloads” or “My Documents” folder. But it’s also possible that your download went into the same folder as the last download you performed on the same device.

What is Your Guarantee/Refund Policy

Ultimate EFT Certification

As this is an academic course, like a college semester, for which you commit to completion. Your Admissions Advisor, Mentor, and others work with you personally from the beginning of the process, and you have access to all the tools required for successful completion. For this reason, no refunds are possible after you begin.

Other courses not listed above

You can receive a full refund within 14 days of your purchase of the course.

Simply email support@eftuniverse.com with the phrase “Refund Course {enter your course name}” in the subject line. We will process your refund request in the order received.

Your return will be processed within 72 hours of your email to support@eftuniverse.com, as long as it is within the 14 day refund window.

Keep in mind that refunds can take up to 14 business days before appearing on your credit card statement, depending on the issuing bank and/or billing cycle.

Meet Team Dawson!

We have a small, yet dedicated team committed to supporting your certification and course participation. We believe passionately in these online courses, and their ability to help you and others.

Above, Team Dawson has assembled a list of the frequently asked questions we receive. Please check the FAQs for answers before emailing Team Dawson Support at support@eftuniverse.com.

Email inquiries to Team Dawson for support at support@eftuniverse.com creates an open support ticket in a resolution database where the entire team reviews them to answer. Your email message will be assigned a ticket number which will be emailed back to you. Replying to that email updates your support ticket. Note that the support tickets are answered in the order they are received. While every effort is made to answer your support ticket immediately, please allow 24-48 hours for a personal response.

IMPORTANT! The fastest Way to Get Help From Team Dawson is to Provide A DETAILED Explanation of Your Issue, Along With:

Your full-name.

The email address you used to register for the course (some people often forget what email they used when purchasing the course and registering on this site.)

The device you are using (Windows  laptop, Windows desktop, iPad, iPhone, Kindle, etc). What version of Windows or Apple.

The browser you are using (Google Chrome, Internet Explorer 7, Safari, Firefox, Edge, etc).

The exact error message (if you are getting one) with a description of the problem you are having. Screenshots are great if you can grab them. They really help us to see what you are experiencing.

When you receive a response and need to follow up please remember to reply to the email that you received from Team Dawson. By doing this helps keep issues all in one thread making it much easier to respond to and follow.

When you email Team Dawson support, please understand that behind the scenes is a brick and mortar business with regular working hours. Emails received over the weekend and national holidays will be processed the following business work day. Please allow 24-48 hours for a response. If your issue is complex, sometimes emails have to be researched and escalated to higher level tech team member before a response is given.

All our best,
Team Dawson (Your EFT Training Support Team)